The Holt Millennium Green Trust aims to provide a safe open space for use by the residents of Holt and the local villages.

We believe we achieve this most of the time but if you have any concerns, please let us know by speaking to a Trustee or contacting us via e-mail mwhmgt2000@gmail.com.

Often, we will be able to give you a response straight away, when the matter is more complicated, we will give you an initial response within 5 working days. All written complaints will be logged, and you will receive an acknowledgement within 3 working days. The aim is to investigate your complaint properly and to give you a reply within 10 working days, setting out how the problem will be dealt with. If an accident/incident is notified to a Trustee, an Incident Report Document will be issued to be completed within 12 hours of the said accident/incident for return to The Holt Millennium Green Trustees. This will then be logged, and an acknowledgement of the incident will be sent within 2 working days of receipt of the form and investigated

thoroughly. We will then respond with the outcome of the investigation within 10 working days.